Shipping and Returns

Important bit (including returns)

Many of my products are fragile and I cannot guarantee that breakage won’t occur during transit, however, each item will be packaged well as I would love them to arrive for you to enjoy fully. The package will also be delivered in a box with fragile stickers where appropriate.

Personalised items take longer so please allow for seven working days, all other products should be with you within five working days. (this is a guideline only as many may be much sooner).

If for some reason your item does arrive with any breakages, remember each one is handmade with love and any clay ornaments can be easily fixed with superglue. However, if you are not totally satisfied with your product and would like a refund, I would ask that you send the whole item back in its original packaging.

As with all online products- I provide a seven day “change your mind” policy.  If, however after the seven days you change your mind, I cannot accept the return of the clock. Your statutory rights are reserved.

  • If you order a personalised item, I cannot accept refunds for the majority of these as they are personalised for your specific requirements.

 

All returns must be sent back complete and in the original packaging.

Postage and packaging

Up to £20 value: £2.50
£20 – £40 value: £4.50
£40 – £55 value: £7.50
£55 – £60 value: £8.50
Over £60 value: Free shipping

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